Refund Policy
Concerning Downloadable Items
We do not provide refunds on any downloadable you may have purchased on our website(s). The nature of downable items is such that we cannot effectively administer such refunds.
When your purchase a downable item, you will have access to 3 opportunities to download the item in the 30 calendar days following your purchase.
Concerning E-Learning Courses
If you purchased a Know That | How | Why e-learning program, and are dissatisfied with in, you may request a refund in the 30 calendar days following your purchase of it.
Please use the following e-mail address to request such a refund.
Include words “Refund requested for “and the title of the e-learning program in the subject line of this email.
In the body of the email, include the following information.
- Your full name
- Your email address
- A contact phone number
- The login ID you may have used to access the program
- The password you may have used to access the program
- A short statement about what is leading to your request for a refund.
Approved refunds will be credited back to the way in which you paid for the original purchase.
Concerning Coaching Sessions
If you purchased a coaching session, or a series of coaching sessions, with us, you may request a refund during any one of these sessions.
Once we understand your concerns, we may approve a refund for any remaining sessions that you have purchased. We may also provide a refund for the session during which you requested the refund, but may not do so if a substantial portion of that session has occurred.
We may request that you provide the information that we will need to process such approved refunds. If we do, please use the following e-mail address to provide this information.
Include words “Refund requested for “and the date and time of the session with us during which you requested the refund.
In the body of the email, include the following information.
- Your full name
- Your email address
- A contact phone number
- The Zoom or other information describing the time and/or place of the coaching session.
- The number of remaining sessions, if any, for which you are requesting the refund.
Approved refunds will be credited back to the way in which in you paid for the original purchase.
Concerning Consulting Services
Our normal business practice is to follow up any conversation with a potential client for consulting services with an email that has a ‘letter of agreement’ attached to it.
We request that the potential client return this letter of agreement to acknowledge acceptance of it.
The letter of agreement will include a description of the following.
- The scope of the services to be provided,
- The invoicing and payment arrangements for the provision of the service, including terms stating what payments will not be invoiced if the arrangement comes to an end before its full completion,
- The conditions under which either party to the agreement can bring the agreement to an end before it is fully completed,
- The payment mechanisms to be used to pay any invoices sent to the client by us once acceptance of the letter of agreement, and during the period in which the services are provided.
Concerns about This Website
It you have any concerns about this website other than refund concerns, or see any errors on any of its pages, please let us know using the following email address.
Thank you
